Client Background A leading retail chain faced significant challenges with its Point of Sale (POS) systems. Frequent software updates, coupled with the complexity of integrating various hardware devices, led to prolonged downtime and customer dissatisfaction. The client needed a robust solution to ensure smooth operation and minimize disruptions. Challenges: Frequent Software Updates: The POS system required regular updates to enhance features and security, which often led to unexpected issues. Integration Complexities: The POS system had to integrate seamlessly with various hardware devices like barcode scanners, printers, and card readers. Manual Testing Limitations: Manual testing was time-consuming, error-prone, and unable to keep up with the rapid development cycle. Customer Experience: Downtime during business hours led to long wait times and frustrated customers, impacting the overall customer experience. Solution: SDET, a leader in test...
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